As Coinhako is committed to providing our users with the best levels of service, we would like to take this opportunity to assure everyone that we take all feedback and concerns very seriously.
The team has been working on solutions to improve the user experience for everyone and hope that you will allow us to offer you greater clarity on any delay in customer service recently.
1. Is Coinhako facing any issues?
We would like to assure everyone that Coinhako is fully operational.
Amidst surging interest in cryptocurrencies, we have seen tremendous growth in the number of users wanting to gain access to digital assets – this is more than a 100% month on month user growth since the start of 2021.
While we are incredibly humbled by the number of users that have made us their platform of choice for accessing digital assets these few months, this has resulted in a massive influx in customer support tickets from both our existing and new users.
If you have been affected by any delays in responses, resolutions or even transactions, we sincerely apologise and would like to assure you that our team is working to resolve your issues as quickly as possible.
2. Our Commitment To Improving Customer Service and Experience
We understand that delays can be very disruptive to the experience of our users, and acknowledge that this is not acceptable for any platform especially during periods of high market interest.
Here are steps we have taken to improve your user experience and accommodate the growth in demand for our services:
- We’ve multiplied the size of our 24/7 customer support team to better handle customer support tickets and resolve user issues much quicker.
- We are constantly working to increase the amount of content on the Coinhako Information Page – Browse through the wide variety of self-help articles to skip the wait time for our customer support especially during high traffic periods.
- More timely and regular updates via our list of recommended channels – Follow these spaces so you do not miss out on any key updates.
- We are also working on further expanding our channels of communication to better serve our growing user numbers.
Meanwhile, please once again be assured that the team is working as quickly as possible to scale our services to better serve you and resolve any outstanding issues.
We would like to thank all our users for their support for Coinhako and we have many exciting updates to share with you very soon!
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All opinions expressed here by Coinhako.com are intended for educational purposes, taken from the research and experiences of the writers of the platform, and should not be taken as investment or financial advice.